Canine Sports Zone Policies
GENERAL
Bitches in Season
Bitches in season are allowed to train at Canine Sports Zone. When training, it is expected that they will wear britches/panties (with liners if needed) to keep equipment, floor, etc. clean during their training time. Britches/panties are not required when they are crated, and there is no special exercise/potty area for bitches in season.
Right to Refuse Service(s)
Our goal is to provide our clients with the best learning experience possible. Therefore, we reserve the right to refuse service(s) to anyone while maintaining compliance with all applicable federal, state, and local laws. This right of refusal includes the denial of registration to Canine Sports Zone classes, lessons, events (including, but not limited to, seminars and trials) and ring rentals. Canine Sports Zone may remove any participant, or guest of a participant, from the aforementioned activities at any given time as deemed appropriate by Canine Sports Zone.
Privacy
We respect our clients personal information and will not provide contact information to others. We ask our clients to contact our staff and instructors through the Canine Sports Zone office at mailbox@caninesportszone.com unless it is regarding private lessons with that instructor.
Accidents / Soiling
ALL INCIDENTS (FECES, URINE, VOMIT) MUST BE REPORTED TO THE OFFICE
● The dog’s owner/handler must clean up the soiled flooring (buckets with cleaning supplies are located in or near each ring.)
● Forms with maps are located outside the front office door
● Mark the map with the location
● List the coordinates of the soiled flooring (numbers are on the side walls) indicating the exact location so that our staff can deep clean the soiled area.
● Use an envelope located outside the front office door, include the fee (listed below) and the form
Fees:
● Clifford Arena turf $40
● Odie Arena, Astro Arena and Clifford seating/crating area turf $25
● Training Room, hallways, entry and all other non-turfed areas $15
NOTE: Unreported incidents will be assessed a $20 Failure to Report penalty (all areas are under 24 hr video surveillance.)
Entering/Exiting Arenas for Classes, Seminars and Workshops
For everyone’s safety (both dogs and humans), dogs must be leashed when entering the arenas until the prior participant has his/her dog leashed and has exited the arena. Participants leaving the arena must leash their dog prior to exiting the arena. Participants must have their dogs leashed and under control when going to and from their crates outside of the arenas.
Attendance
Registration for any class, seminar, workshop or event at Canine Sports Zone entitles one handler and one dog to participate. Guests are not allowed to attend in addition to the handler, except in the case of medical or legal necessity. If that is the case. please contact the office at mailbox@caninesportszone.com to make arrangements.
Videotaping
Classes
- Students may videotape their own runs. Video is solely for the use of the student. If video is shared, whether privately or on social media, audio must be removed.
Seminars and Workshops
- Individual presenters will have their own videotaping policies. Participants must check with the presenter before videotaping.
Waitlists
Joining a waitlist for a class, seminar or workshop is free. There is no waitlist hierarchy. Individuals on the waitlist will be notified at the same time via email or text when a spot becomes available. Registration is on a first come, first served basis.
CANCELLATIONS
As much as we care about all of our clients and their dogs and are concerned about their personal or canine tragedies, we are a business. We have tried to develop the most lenient cancellation policies possible, while still respecting the needs of our business. Please read the following information carefully as there are NO exceptions to our cancellation policies.
If Canine Sports Zone cancels a seminar, class, or ring rental, all registration fees paid will be refunded.
Any refunds issued, regardless of who initiated the cancellation, will be minus any non-refundable payment fees charged by the payment company (PayPal, credit cards, etc.).
For Customer Initiated Cancellations the following policies apply:
Seminars/Workshops
- Cancellations for working spots made four or more weeks prior to the seminar start date will receive a full refund..
- Cancellations for working spots made less than four weeks prior to the seminar start date will receive a full refund (minus a 10% administration fee) ONLY if the working spot is successfully filled from the seminar waitlist. There is no refund if there is not a seminar waitlist or the working spot cannot be filled.
- Cancellations for auditing spots made 48 hours or more prior to the seminar start date will receive a full refund.
- Cancellations for auditing spots made less than 48 hours prior to the seminar start date are not eligible for a refund.
- Spots must be filled, if possible, from the seminar waitlist. If you know of someone who wants your spot, encourage that person to get on the seminar waitlist.
Classes
- Cancellations made more than seven days prior to the start of the first class will receive a full refund.
- Cancellations made less than seven days prior to the start of the first class are eligible for a full refund (minus a 10% administration fee) ONLY if the spot is successfully filled from the class waitlist. There is no refund if there is not a class waitlist or the spot cannot be filled.
Ring Rentals
- Cancellations made more than 48 hours prior to the scheduled ring time will receive a full refund.
- Cancellations made less than 48 hours prior to the scheduled ring time are not eligible for a refund.
RV/Camping Reservations
- Cancellations made within 24 hours from the start date will receive a full refund.
- Cancellations less than 24 hours from the start date will receive a refund minus one night’s fee.
CLASSES
To keep classes efficient and remain a positive learning environment for all, a handler may only have up to two dogs in a single class at a time. If a handler has two dogs in a class, or in the building, all of the dogs are the responsibility of the handler and need to be monitored, securely crated, quiet, and non-disruptive at all times. Dogs that are disruptive while crated need to be crated from vehicles.
Students may sell their spot in a Canine Sports Zone class on the FaceBook group titled “CSZ Class Information Board.” Spots may only be sold to and purchased by individuals who have a waiver on file in our BusyPaws (electronic registration) system and who meet all of the class prerequisites.
Class registration is on a first come, first served basis.
Switching Classes
Students may only switch classes by canceling the class he/she originally signed up for (if within the cancellation policy timeline outlined above) and enrolling in the new class. If the student is outside of the cancellation policy timeline, the student is responsible for payment of the class he/she originally signed up for. Students may opt to “sell” their classes to other Canine Sports Zone students qualified to take the class utilizing the CSZ Class Information Board Facebook group which is available to all CSZ students.
PAYMENT POLICY
Classes must be paid for in full by the start of the first class. Ring rental fees must be paid by the start of the ring rental. RV spot rental fees must be paid prior to or at the time of arrival.
We reserve the right to prevent any client with amounts past due from signing up for future ring rentals, classes, or seminars/workshops.
BUILDING ACCESS
Please do not arrive more than 15 minutes prior to the start of your class or arena rental. This is so that your arrival does not disrupt individuals in the arena prior to you and to allow them adequate time to gather their dogs and belongings and exit the building. It also allows our staff adequate time to assure the arenas and building are ready for you. Individuals arriving earlier than 15 minutes prior to their scheduled time may be asked to wait outside the building. Seminar and workshop participants will be instructed in their confirmation letter when to arrive and where to enter the building.
PRIVATE LESSONS
We are pleased to be able to offer you the opportunity to have private lessons with our instructors. If you would like to have a private lesson with an instructor, please discuss with that instructor or contact our office at mailbox@caninesportszone.com.
PLAYGROUP RING RENTAL
The Training Room (matted ring) is available on a limited basis for doggie playgroups. A limit of three dogs and six humans is allowed per rental period. Dogs must know each other and get along well with each other prior to coming to our facility. They must be well-behaved and not allowed to potty in the ring/facility. For the safety of everyone, dogs are not allowed to interact with dogs outside of their playgroup while on the premises. Dogs must be on leash at all times inside (when not in the Training Room) and outside the facility. There is three foot gating around the ring. Dogs in playgroups need to respect the gating and not interfere with others training in nearby rings or walking past the Training Room. For safety reasons, the equipment inside the matted ring is not to be used during playgroups.